RETURN AND EXCHANGE FAQ

Our Customers satisfaction is important to us. In case your item does not fit, MISSOPALS.COM  will gladly accept returns for a size exchange or issue a store credit.

Please contact us at sales@missopals.com with any questions before purchasing / exchanging.

 

Standard U.S Shipping: All orders are handled and processed within 1-3 days.

Free return or exchange within 15 days of delivery date please email us sales@misopals.com.comEmail us your question and concerns we respond within 24 hours

FAQ

1) How can I contact customer service?


I have an issue with my order or I need assistance in choosing items. Can I chat with a representative?
A customer service representative is available from 8am-5pm EST, Monday through Friday via email. Please email sales@missopals.com

2) International Shipping


We offer international shipping via DHL
We are not responsible for another country's taxes or custom/ import charges which may be imposed when your package is delivered or in transit. If you do not pay your duties it may cause a delay or to be held in customs and if you refuse your order. You will be responsible for return shipping fee. Please check your local delivery services for more information on delivery status.

Should you choose to refuse the delivery of your order to avoid Paying duties and taxes or if you change your mind, you will be responsible for the return shipping fee charged to Miss Opal's.Co. Keep in mind that this amount is dependent on your country. please be sure to reach out to us at sales@missopals.com.

3) How can I cancel my order?

If you change your mind after placing an order, you can cancel it within 24 hour before we have sent our shipping email to you. Please email sales@bestgirlstore.com to cancel your order, please make sure you include your name, address and your order number.

4) Will I receive a tracking number?

All orders will be sent an email containing the tracking number when it has been shipped out! If you have not received a tracking within 7 business days please contact customer service.